East View Nautical and nautical.eastview.com will always stand by its product. If for some reason your product arrives in poor condition please let us know within 10 days after receipt of the item and we will either get you a new one or get you a refund. Please contact us at 952-252-1203 to alert us of items damaged during the shipping process.
For items in normal condition, please contact our customer service department at 952-252-1203 within 14 days from the date of the original order to insure a proper refund. Refund requests received within 14 days of the original order are subject to 20% restocking fee. Instructions will be given about how to return the items.
In the event you are returning an item which was originally shipped for free, a charge of $3.49 will also be against any refund amount due.
Unfortunately, we cannot accept returns after 14 days of purchase.